The Trip Planner EU (collectively, “we”, “us”, or “our”) takes very seriously and respects the importance of protecting personal information collected from subscribers and other users of the website and contacting us directly by phone, email, comments or messages. Therefore, by submitting information to us, you consent to practices described in this policy, which aim to maintain the security, integrity and privacy of any information by the EU General Data Protection Regulation 2016/679 (GDPR) and the revised Federal Act on Data Protection (FADP).
What kind of information do we collect?
To follow the objectives of the Trip Planner EU, we must process personal information to provide our benefits and offerings to our subscribers and the rest of our users. Therefore, the type of information we collect depends on how you use our website and for what purposes you contact us by phone, email, comments or messages.
When you use our website, particularly when you subscribe or use a contact form, we collect the content, communications, and other information you give us. It can include personally identifiable information, such as name and surname, email address, organization, etc.
How do we collect your information?
Trip Planner EU may collect your personal information in the following ways:
a) Directly: from your written or verbal input such as online forms with input fields and checkboxes, letters and email correspondences, phone calls, phone messages, voice messages, documents delivered in paper and digital versions on various carriers or means of transfer and photography;
b) Indirectly: automatically through digital technologies, including tracking online, such as by website cookies, by smart devices or by combining data sets, by collecting data from a browser or device, or by using algorithms and statistics to analyze the variety of data such as records of behaviour, usage, location, technology or payments.
For what purposes and legal basis do we process your data?
Trip Planner EU may use your personal information for the following purposes and legal basis:
a) Marketing: to provide information about the status, obligations, benefits and offerings. Furthermore, to administer all of our benefits and offerings and for notifications and reminders, including troubleshooting, data analysis, testing, statistical and survey purposes.
Legal basis: consent
b) Website browsing: for activities necessary for the functioning of the website and the provision of navigation services on the platform. Furthermore, to help enhance, evaluate, develop, and create our websites.
Legal basis: legitimate interest
c) Answer to your requests: provide feedback on your request when you contact us via email, telephone or the contact form.
Legal basis: performance of a contract
d) Legal requests: when it is the subject of a legal request or obligation, a governmental investigation, an investigation into potential violations of our terms and policies, or when it is necessary to prevent harm, we may access and retain the information we receive about you for a more extended period. This includes information about financial transactions.
Legal basis: legitimate interest
How long will your data be kept?
We will only keep your personal information for as long as it’s required to fulfil the reasons it was initially obtained, including to meet any legal, accounting, or reporting requirements. The amount, nature, and sensitivity of the personal information, the risk of harm from unauthorized use or disclosure, the purposes for which we process your data and whether we can achieve those purposes through other means, and the relevant legal requirements are all taken into account when determining the appropriate retention period for personal information.
Will your data be disclosed to other recipients?
The personal data will be communicated internally and externally within the Trip Planner EU.
The recipients of personal data include partners and suppliers. It is to improve the functionality and experience of the Trip Planner EU benefits and offerings and to support our mission and vision, which is implemented through our benefits and offerings.
Where provided for under current legislation, personal data may also be transmitted to the government offices and authorities concerned.
How do we protect your data?
Trip Planner EU applies various physical, technical and administrative safeguards to protect the collected data. All personal information is subject to restricted access to prevent unauthorized access, modification or misuse. We do not share the data with people, partners and suppliers. Your data is only accessible to those requiring it to do their duties.